FAQ
Ordering & Account Access
You can submit an application through our Wholesale Registration form. Once approved, you'll receive login details granting access to wholesale pricing and ordering tools. For any questions or assistance, contact us at info@linentales.com.
For certain regions, we work with dedicated sales representatives or distributors:
Canada: David Youngson & Associates
United States: Fine Lines (select areas only)
Australia: The Thinking Club
If you’d like to be contacted by a sales representative or distributor, please send your company and contact information to info@linentales.com. We will connect you with the appropriate representative to assist with your wholesale order.
Yes. For sustainability reasons, each product has a specific minimum order amount to ensure we don’t waste fabric. Please check each product page for its individual MOQ.
The opening order minimum is €300. For re-orders, there is no minimum.
Yes, approved wholesale customers may place a small test order. A 35% surcharge applies to test orders, which is later deducted from a future larger order. To place a test order, please contact info@linentales.com.
Pricing & Payment
Wholesale prices are visible once you are logged in to your approved wholesale account.
All wholesale orders require 100% prepayment.
We accept the following payment methods:
- Bank Transfer
- Credit or Debit Cards (Visa, Mastercard, American Express) — payments are processed securely via Stripe.
- PayPal — payments are processed via the PayPal provider. You will receive an email confirmation containing payment details.
We request VAT information from each customer. If you provide a valid VAT number for international export, VAT does not apply. If no valid VAT number is provided, VAT will be applied according to local regulations.
Production & Lead Times
Some items are kept in stock, including kitchen towels, pot holders, oven mitts, bags, bath towels, bathrobes, sleepwear, loungewear, dishcloths, and aprons (availability may vary). Bed linen and table linen are custom made per order. For stock availability or specific product inquiries, please contact your designated account manager.
Made-to-order items typically require 10 business days (approx. 2 weeks).
Yes. For non-standard sizes or custom designs, please contact your designated account manager for production prices and details.
Yes. For white label or private label inquiries, please refer to https://baltic-flax.com/ or email info@baltic-flax.com
Shipping and Returns
We use DHL and FedEx to ensure safe and timely delivery.
Shipping costs are calculated based on order weight, volume, and destination. They are shown at checkout before payment.
Yes, we ship worldwide.
For US orders, we cover import duties.
Wholesale orders are not eligible for returns unless the product is defective or incorrect.
Please contact your designated account manager with photos and order details. We will arrange replacements or issue a credit.
Care
Linen can be washed in the washing machine in lukewarm water, the temperature 40°C / 100 °F because high temperature can make the fabric shrink. You will reach the best result if you wash your linen separately from other fabrics.
Care and hygiene of your linen bed sheets can benefit your health. Not cleaning your linen bed sheets regularly can cause severe damage to your health, like allergies, skin breakouts, or more. That is why you need to periodically take care of your bed sheets because it can help you improve your sleep quality and health. By cleaning your linen bed sheets regularly, you can increase linens' natural benefits, and with each wash, your precious linen piece will get smoother and comfier.
Many health professionals recommend washing your linen bed sheets at least once a week, no matter where you place your linen bed sheets.
All of our linen products are prewashed (stonewashed); because of this process, they are already softened. Despite this factor, with every wash, the product you have will get softer on its own.
To dry your linen product, you can use two methods:
Hanging or laying it flat - this drying method will help you achieve a less wrinkly result. If you have a white linen duvet cover to maintain fresh white color, allow dry it out in the direct sun.
Tumble dry - machine drying is a fast dry. Keep your dryer at a low temperature but ensure that you remove the fabric while it's still damp and let it dry naturally.
Linen bedding is naturally wrinkly, but it will wrinkle less because the fabric is already softened. If you want to have fewer wrinkles, then you need to follow these steps:
Washing - ensure that the washing machine is not overstuffed as it can get more wrinkly. Best if you wash your linen bedding separately.
Drying - it's best to flat dry it if you want your linen less wrinkly.
Ironing - if you want to remove all small wrinkles, you can iron your linen bedding while it's still damp.
Having stain-free linen is everyone's goal. Any stain should be removed as soon as it appears and won't let it get old. Here's how you can remove different stains:
Red wine stains - dab the excess wine, sprinkle a generous amount of salt, and leave it overnight. The next day shake the salt and wash the linen according to instructions.
Berry, jam stains - as soon as the stain appears, pour hot water on it. If it didn't remove altogether, repeat the step and wash according to instructions.
Coffee stains - dab excess liquid, mix two tablespoons of each: dishwashing soap, white vinegar, and water. Gently rub on the stain and wash it according to instructions.
Beverage (tea, juice, soda) stains - soak the linen in cold water for 15 min and wash it accordingly to instructions.
Product
Flax is a natural plant fiber that comes from the stem of a plant. Linen is made out of flax. The term 'linen' creates misleading information while labeling other fabrics with similar looks. Flax linen is a strong, durable, and biodegradable fabric.
The hot debate - linen bedding vs. cotton. While both are equally good, here are a few reasons why linen can be more beneficial:
Linen bedding - are pre-softened pieces of fabric that get softer with each wash. Linen bedding is durable, breathable, hypoallergenic, and thermoregulating, making perfect bedding for all seasons. The fabric dries fast and has elasticity.
Linen has significant absorbing factors, so the textile loves water and moisture. It's best if your linen is handled in lukewarm water because if the water reaches 60°C / 140 °F or above, it can shrink the fabric.
Linen fabric has fantastic benefits, such as breathability, thermoregulation, durability, and hypoallergenic factor. This fabric is suitable for people who have allergies and the skin is quite sensitive. They do not let the dust mites or bacteria live in the material, as the linen has a unique bacteriological factor.
All of our products are handmade in Lithuania by artisans.
All our linen products are softened.
Standard linen is unsoftened, undyed linen fabric. Usually, this fabric is in its natural color in the grayish, whitish, or brownish hue.
Stonewashed or prewashed linen is softened. This process is performed in large industrial machines where special liquid runs through the fabric's fibers. Performing this washing method on linen help the threads to loosen, and the material becomes more supple and soft to the touch.
Due to different capabilities to display colors on your computer monitor, the actual color of our products may vary. We try to edit our photos to show the samples as life-like as possible. We cannot guarantee that the color you see accurately portrays the product's actual color.
Please note that there may be some color differences if you're purchasing the same color items at different times. This happens because items may be manufactured from different dye lots, and the shade may differ due to natural linen qualities.
Pillowcases made from linen fabric are suitable for people who have sensitive and acne-prone skin. The linen fabric doesn't create discomfort for the skin. Therefore, linen has a natural bacteriological barrier that doesn't allow any mildew, dust mites, and bacteria to live in the textile.
Sustainability
The linen sustainability factor comes from the source - the flax plant. It requires fewer resources to grow the plant. While harvesting the plant, different parts are used to make various products like linen fabric, twines, ropes, linen seed oil, and food supplements. Flax doesn't require any chemicals to be produced into linen fabric, and the material is biodegradable.
STANDART 100 by OEKO-TEX® (2017OK0319 AITEX) certificate guarantees that only non-toxic materials are used to produce linen fabric. Each product is handled with care and love to be safe for contact with human skin for both adults and children.
EUROPEAN FLAX® Standard (BVFR10502602) certificate label means that each step of premium linen fiber processing is traceable. Each party that participates in the processing of linen is audited and commits to specific criteria regarding their work. This certificate ensures that the flax plant is grown with respect to the environment - zero irrigation, zero waste, and GMO-free, reducing the ecological footprint.