FAQ
Ordering & Account Access
You can submit an application through our Wholesale Registration form. Once approved, you'll receive login details granting access to wholesale pricing and ordering tools. For any questions or assistance, contact us at info@linentales.com.
For certain regions, we work with dedicated sales representatives or distributors:
Canada: David Youngson & Associates
United States: Fine Lines (select areas only)
Australia: The Thinking Club
If you’d like to be contacted by a sales representative or distributor, please send your company and contact information to info@linentales.com. We will connect you with the appropriate representative to assist with your wholesale order.
Yes. For sustainability reasons, each product has a specific minimum order amount to ensure we don’t waste fabric. Please check each product page for its individual MOQ.
The opening order minimum is €300. For re-orders, there is no minimum.
Yes, approved wholesale customers may place a small test order. A 35% surcharge applies to test orders, which is later deducted from a future larger order. To place a test order, please contact info@linentales.com.
Pricing & Payment
Wholesale prices are visible once you are logged in to your approved wholesale account.
All wholesale orders require 100% prepayment.
We accept the following payment methods:
- Bank Transfer
- Credit or Debit Cards (Visa, Mastercard, American Express) — payments are processed securely via Stripe.
- PayPal — payments are processed via the PayPal provider. You will receive an email confirmation containing payment details.
We request VAT information from each customer. If you provide a valid VAT number for international export, VAT does not apply. If no valid VAT number is provided, VAT will be applied according to local regulations.
Production & Lead Times
Some items are kept in stock, including kitchen towels, pot holders, oven mitts, bags, bath towels, bathrobes, sleepwear, loungewear, dishcloths, and aprons (availability may vary). Bed linen and table linen are custom made per order. For stock availability or specific product inquiries, please contact your designated account manager.
Made-to-order items typically require 10 business days (approx. 2 weeks).
Yes. For non-standard sizes or custom designs, please contact your designated account manager for production prices and details.
Yes. For white label or private label inquiries, please refer to https://baltic-flax.com/ or email info@baltic-flax.com
Shipping and Returns
We use DHL and FedEx to ensure safe and timely delivery.
Shipping costs are calculated based on order weight, volume, and destination. They are shown at checkout before payment.
Yes, we ship worldwide.
For US orders, we cover import duties.
Wholesale orders are not eligible for returns unless the product is defective or incorrect.
Please contact your designated account manager with photos and order details. We will arrange replacements or issue a credit.
Care
Linen can be washed in the washing machine in lukewarm water, the temperature 40°C / 100 °F because high temperature can make the fabric shrink. You will reach the best result if you wash your linen separately from other fabrics.
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